Account and Data Deletion

You can delete your ad10 account and data at any time. This page contains the account and data deletion instructions required by the App Store, Google Play and Meta.

Delete in the app

1. Sign in to ad10 (web: app.ad10.app or the mobile app).
2. Go to Settings → Delete account.
3. Type your email address to confirm and tap Permanently delete my account.

Deletion happens immediately and cannot be undone.

If you can't sign in

Send an email with the subject "Account deletion" to privacy@ad10.app from the email address registered to your account. After verifying your identity we delete your account within 30 days at the latest and let you know.

What is deleted

• Your account, profile and sign-in details,
• Workspaces you own and everything in them: connected platforms, encrypted access tokens, chats, change proposals, reports and credit records,
• Invitations you sent and your memberships in other workspaces.

Actions you took in other teams' workspaces (e.g. changes you approved) remain in that workspace's history without your name.

What is kept

• Invoices and payment records that tax and commercial law require us to keep, for the legal period,
• Backups: deleted data is removed from backups within 30 days.

Before you delete

• If you own a workspace that has other members, remove the members or transfer ownership first.
• If you have an active card subscription, cancel it first. App Store or Google Play subscriptions must be cancelled in your Apple ID / Google Play settings; deleting the account doesn't stop a store subscription by itself.

Deleting only Google or Meta data

To remove one platform's data without deleting your account, disconnect it on the Accounts page in ad10: the access token is deleted immediately and no more data is read from that platform. You can also revoke access on the platform side:

• Google: Google Account linked apps → Access to your Google Account → ad10 → See details → Remove access.
• Meta: Facebook Settings & privacy → Settings → Business integrations → ad10 → Remove. After removing, you can also ask us to delete data obtained through that connection by writing to privacy@ad10.app.