Terms of Service

These terms govern the use of the ad10 web application, mobile apps and connectors (the "Service") provided by Noyan Bilişim ("ad10", "we"). By creating an account or using the Service you accept these terms. If you use the Service on behalf of a company, you confirm that you are authorized to bind that company.

The Service

ad10 lets you monitor your Google Ads, Meta ad accounts, Google Analytics 4, Google Tag Manager and Search Console in one place, analyze them with an AI assistant, and apply the change proposals the assistant prepares by approving them. At your request, ad10 can also open ad accounts on Meta and Google, and help you prepare ad visuals and copy with AI assistance and set up your campaigns; a campaign doesn't go live without your approval. Some features depend on your plan or are introduced gradually; the current scope is on the pricing page.

Ad account setup. At your request, the Service can create the accounts you need for advertising on your behalf: on Meta, using the permissions you grant through your Facebook login, a business portfolio (if you don't have one) and an ad account under it; on Google, a Google Ads account under ad10's Google Ads manager (MCC) account, to which you are invited as an administrator (ADMIN). These accounts are opened in your name and belong to you; you can remove ad10's access on the platform at any time. You add your payment method on the platform's own payment page. ad10 is not a reseller of advertising: it doesn't buy ads for you and doesn't collect or handle your ad spend; you obtain advertising directly from the platform.

Your account

• You must provide accurate information and be at least 18 years old.
• You're responsible for your account's security; don't share your password, and we recommend turning on two-step verification.
• If you notice unauthorized use of your account, tell us right away at support@ad10.app.
• The workspace owner decides who joins the team, with which role, and who can approve changes.

Platforms you connect

• You may connect only ad, analytics and webmaster accounts you're authorized to manage.
• You're responsible for complying with the terms and advertising policies of Google, Meta and other platforms.
• Ad accounts opened through ad10 are also subject to the platforms' terms, advertising policies and payment terms; you're responsible for complying with them and for payments to the platform. Platforms may refuse to open an account, review it or restrict it; those decisions are theirs.
• You pay your ad spend directly to the platform; ad10 doesn't collect your ad budget and isn't responsible for platform invoices.
• Platforms may change their APIs or terms or restrict access. Resulting interruptions are outside our control.

AI and approval

• The assistant's answers and proposals are generated by AI and may be incomplete or wrong. Check the results before important decisions.
• The assistant never changes your ad accounts on its own. A change is applied when an authorized team member approves the proposal. The approving workspace is responsible for the outcome of approved changes.
• Ad visuals and copy prepared with AI assistance are suggestions. Before publishing them, check that they are accurate, lawful and compliant with platform policies. You must hold the necessary rights to any photos, videos and other material you upload.
• We don't guarantee campaign performance, sales or any particular result.

Plans and credits

• Paid plan prices and limits are listed in US dollars on the pricing page; applicable taxes may be added.
• There is no free trial; your subscription starts as soon as payment is taken.
• Subscriptions renew for the same period until you cancel. Cancellation takes effect at the end of the current period, and you keep using the Service until then.
• The assistant and some operations spend credits. Plan credits are renewed every month (yearly plans also receive them monthly); credits not used within the month do not roll over. Separately purchased credits never expire. Credits have no cash value and are non-refundable and non-transferable.
• If a payment fails, the account is first warned and then moves to restricted mode: your data and credits are kept and everything resumes once payment is made.
• We may change prices; changes apply from the next renewal period and are announced at least 30 days in advance.
• Purchases and refunds made through an app store (App Store, Google Play) are subject to that store's terms.
• If you buy as a consumer, your statutory rights under applicable distance-selling rules, including exceptions for services performed immediately in electronic form, are not affected.

Acceptable use

You may not use the Service to:

• run illegal or misleading ads or ads that violate platform policies,
• access accounts you aren't authorized for or collect others' data,
• probe, bypass, reverse engineer or overload the Service (for authorized security reports, write to support@ad10.app),
• resell the Service or copy it to build a competing product,
• abuse the credit or limit system.

Your data and intellectual property

• The data you enter into the Service and the data from your platforms belong to you. We process it only to provide the Service to you and in line with the Privacy Policy.
• You may use the answers and reports the assistant produces for you as you wish.
• The ad10 software, brand and design belong to us; we grant you a non-transferable, non-exclusive right to use the Service under these terms.
• We may use feedback you send us to improve the Service without any obligation to you.

Changes and availability

We continuously improve the Service and may add, change or remove features. We make reasonable efforts to keep it running, but interruptions can occur due to maintenance, infrastructure providers or platforms. Features marked "beta" or "coming soon" are provided as is.

Limitation of liability

To the extent permitted by law, we aren't liable for indirect damages, loss of profit or data, ad performance, or the outcome of approved changes. Our total liability is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. These limitations don't apply to intent or gross negligence, or in a way that removes consumers' statutory rights.

Termination and account deletion

• You can delete your account at any time in the app under Settings → Delete account. Details: Account and data deletion.
• We may suspend or close your account if you seriously breach these terms, use the Service against platform policies, or create a security risk; where possible we'll give notice first.
• On termination, refunds for paid but unused periods follow the rules of the payment channel and the law.

Mobile apps

ad10 apps you download from the App Store or Google Play are also subject to these terms. For the app downloaded from the App Store:

• These terms are between you and ad10, not Apple; ad10, not Apple, is responsible for the app and its content.
• You may use the app only on Apple devices you own or control, in line with the App Store Terms of Use.
• ad10 is responsible for maintenance and support; Apple has no obligation to provide them.
• If the app fails to conform to any warranty, you may notify Apple, and Apple will refund the purchase price, if any. To the extent permitted by law, Apple has no other warranty obligation.
• ad10, not Apple, is responsible for product liability, legal compliance and consumer claims relating to the app, and for third-party intellectual property claims.
• You confirm you're not located in a country subject to a US embargo and are not on any US list of prohibited parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Governing law and jurisdiction

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction over disputes. Consumers' rights to apply to consumer arbitration committees and consumer courts where they live are reserved.

Changes

We may update these terms. We'll announce material changes by email or in-app notice at least 30 days before they take effect. Continuing to use the Service after the change means you accept the new terms.

Contact

Noyan Bilişim

• Authorised representative: Evren Noyan Kalay
• Address: [Registered address]
• MERSİS: [MERSIS no]
• Tax: [Tax office / no]
• Support: support@ad10.app
• Privacy and KVKK: privacy@ad10.app